Refund Policy

Last updated: January 2026

1. Coin Purchases

Unused PetCoins may be refunded within 14 days of purchase. Contact support@petfunai.com.

2. Membership Subscriptions

Membership subscriptions can be canceled at any time. Refunds are prorated based on remaining time.

3. Failed Generations

If a video generation fails, consumed Coins are automatically refunded to your account.

4. How to Request

Email support@petfunai.com with your account email and order details.